Travel Republic has introduced a Holiday Promise for all new bookings with a package with a 14-day refund guarantee if the trip is canceled.
OTA, which is owned by dnata Travel, said the pledge was designed “so customers know they are getting the safest, safest and most affordable vacation”.
The pledge has six elements including COVID-19 coverage provided by Rock Insurance, pricing quotes, greater flexibility, and Atol and Abta insurance coverage.
Travel Republic has completely replaced all customers who must travel before 25 October.
This corresponds to more than 100,000 orders. Refunds will be made within 14 days for customers traveling on or after October 26 whose holidays have been canceled due to the coronavirus.
Antonio Felino, CEO of Travel Republic, said, “Thanks to Holiday Promise, our customers can have complete confidence that not only will every booking they make with us be great value for money, but they will also be fully protected when plans need to be changed. .
“No other brand offers the protection we offer against COVID and we are delighted to have full flexibility and a 14 day refund when booking a new package tour in the event of any unforeseen circumstances and this reservation needs to be changed or canceled.
“Earlier this month, I was delighted to write to all Travel Republic customers to confirm that we have paid the recovery arrears, reopened the phone lines, and are now running all cylinders again. We believe Holiday Promise shows that we are returning something to them.” “
Travel Promise Promise Promise offers:
COVID Cover Plus: Travel Republic is supported by Rock Insurance Broker and automatically adds comprehensive COVID coverage to every free booking.
This means that if a positive COVID-19 test is canceled for a member country, customers are insured if they travel up to 14 days before departure or if they are admitted to the coronavirus hospital up to 28 days before departure. Cancellations due to refused boarding due to failed temperatures or medical tests at the airport; and cancellations due to excess due to the corona virus.
14 Days Refund: If a customer’s tour package is canceled for reasons beyond its control, Travel Republic promises to return all eligible amounts within 14 days.
Price Match Guarantee: If a customer can prove to Abta and Atol using another secure travel website that the Travel Republic tour package is cheaper, Travel Republic guarantees that it will suit them.
Complete flexibility: Customers can change their travel vacation in Travel Republic up to seven days before departure. Travel Republic does not charge an administrative change fee, but any increases in airplane prices or accommodation or conversion costs will be passed on to the customer.
Abta and Atoll Protection: Customers are confident that the company will adhere to a strict code of conduct and that all money spent on package tours with Travel Republic is protected in the event of a mistake.
Easy contact: According to Travel Republic, the telephone lines have reopened and a team of customer service representatives is available to assist customers with their questions.